Legal
Privacy Policy
This Privacy Policy explains the personal data we may collect when you use our website, why we use it, how we handle it, and the rights available to you in relation to your personal data.
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Takween Real Estate Development Company (“Takween”) respects the privacy of users of its website and is committed to protecting their personal data and processing it in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
Data We Collect
We may collect information that users provide directly when contacting us or using forms available on the website, including:
- Name, phone number, and email address.
- Information provided through inquiries and contact requests.
- Information relating to interest in real estate projects or units.
- Information and attachments submitted with maintenance requests.
- Information and documents submitted for employment applications or broker registration.
- Any other information a user voluntarily provides through the website.
We may also automatically collect certain technical and website usage information, such as device and browser type, Internet Protocol (IP) address, traffic source, pages visited, date and duration of visits, and interactions with the website.
How We Use Personal Data
Takween may process personal data for purposes including:
- Responding to inquiries and communicating with users.
- Following up on interest in projects and real estate units.
- Managing customer requests and providing related services.
- Processing maintenance and after-sales service requests.
- Processing employment and broker applications.
- Managing customer relationships.
- Operating, securing, and improving the website and user experience.
- Analyzing website traffic and sources and measuring the performance of content and marketing campaigns.
- Sending marketing communications where appropriate consent or another applicable lawful basis exists.
- Complying with applicable legal requirements and protecting Takween’s rights and legitimate interests.
Cookies and Analytics
The website may use cookies and similar technologies, as well as measurement and analytics tools, to understand how the website is used, improve the user experience, and measure the performance of content, traffic sources, and marketing or advertising campaigns.
Some of these technologies may be provided by third-party service providers.
Data Sharing and Service Providers
Takween does not sell users’ personal data.
Personal data may be shared, where necessary, with service providers that support Takween’s operations and services, including providers of hosting and technical infrastructure, email and communications, customer relationship management, analytics and marketing, and technical support and development services.
Personal data may also be disclosed to competent authorities where required by applicable laws or where necessary to protect legitimate rights and interests.
Some service providers may operate systems or infrastructure outside the Kingdom of Saudi Arabia. Where personal data is transferred or processed outside the Kingdom, such transfer or processing will be handled in accordance with applicable legal requirements.
Data Retention and Security
Takween retains personal data for as long as necessary to fulfill the purpose for which it was collected, comply with applicable legal requirements, or protect relevant rights and interests.
When personal data is no longer required, it will be handled or securely disposed of in accordance with applicable requirements.
Takween implements appropriate technical and organizational measures to protect personal data and limit unauthorized access, use, or disclosure.
Your Rights
Data subjects have the rights provided under the Saudi Personal Data Protection Law and its implementing regulations, which may include, depending on the circumstances:
- The right to know the purpose and legal basis for collecting and processing personal data.
- The right to access personal data and obtain a copy of it.
- The right to request correction, completion, or updating of personal data.
- The right to request destruction of personal data where permitted by applicable law.
- The right to withdraw consent where consent is the basis for processing, subject to applicable legal conditions.
Requests relating to personal data may be submitted by contacting Takween using the contact details below.
Takween may request appropriate information to verify the identity of the person submitting a request before processing it in order to protect users’ personal data.
Updates to This Policy
Takween may update this Privacy Policy when necessary as a result of changes to the website or services, changes in how personal data is processed, or changes to applicable legal requirements.
The updated version will be published on this page together with the date of the latest update.
Contact Us
For privacy-related inquiries, further information about the processing of personal data, or requests to exercise applicable data rights, please contact:
Takween Real Estate Development Company, Riyadh, Kingdom of Saudi Arabia.